Management of service for tenants in a shopping and entertainment center

Cloud solution for monitoring client service and personnel efficiency in shopping and entertainment centers

Service Desk
Administration
Analytics
Marketplace
Sensors
Alloca Service Desk Logo
Service Desk
Administration
Alloca Analytics Logo
Analytics
Alloca Sensors logo
Sensors
Alloca Marketplace logo
Marketplace

Our Clients

It’s profitable

Reduce expenses and increase profit

Save resources

Alloca enables to cut down on business operations making processes transparent and measurable 

Monitor activity

You are completely accessible to statistics on tasks, personnel timetables and the quality of performance 

Improve time management

Employees become more organized, don’t lose and forget tasks. Data processing, completion and communication are recorded in the system.

Manage responsibilities

Alloca enables you to assign responsibilities to employees providing them only necessary information. 

Automate

Introduce automation into basic processes with Alloca: time management, permits, security system and a lot more.

Analyze

Get feedback from the personnel with a performance evaluation system. Analyze workload and make decisions based on actual figures. 

Alloca interface on computers

All-in-one solution for a shopping and entertainment center

Alloca software ecosystem enables you to customize the system for your company. Improve routine tasks with Alloca Service Desk, manage administration and personnel with Alloca Administration, monitor resource consumption and security with Alloca Sensors and analyze with Alloca Analytics. 

Save people and utility resources

Classification and control systems in a shopping and entertainment center will enable you to realize personnel workload and plan optimization on the enterprise. Setting wireless controllers inside will help to monitor utility expenses and get intime notifications in case of flooding or equipment breakdown. 

Alloca interface on smartphones
Alloca interface on tablets

Increase profit and simplify payments

Simplify payments with lessees for chargeable service and automate billing with integration between Alloca and your ERP. Upload your price on service and goods, monitor actual working hours. Increase profits by providing extra service from sub supplier like water delivery, equipment service, stationery supply, equipment repair, etc

How it works

Cases of using Alloca in a shopping and entertainment center:

  1. A shoe shop manager plans to arrange a Christmas promotion campaign to attract more customers.
  2. Manager creates requests in Alloca Service Desk to order window dressing, video and audio adverts and to agree on design.
  3. Shopping center administrator processes the requests and specifies details in comments. The administrator refers the requests to responsibles
  4. Responsibles perform the requests. They provide all required service within deadline.
  5. As the requests are completed, the store manager closes them and rates the performance.
  1. Store manager expects to receive a new delivery from supply.
  2. Manager creates a request in Alloca and mentions time and car plate number.
  3. An administrator of the mall gets the request and sends it to the security.
  4. At the appointed time the security lets the car in.
  5. The manager receives the goods, closes the request and rates the performance.
  1. One of the store managers wants to arrange transferring goods to another part of the city in off hours in order to not disturb the visitors.
  2. The manager creates a request in Alloca and fixes details in order to notify security service and request assistance.
  3. An administrator of the mall sends the request to the security service in order to provide lessee representer access to the shop in off hours.
  4. Before opening the shopping center, the security service lets the car with goods in.
  5. As the request is completed, the store manager closes it and rates the performance.
  1. One of the managers notices that the light bulb has burned out.
  2. They create a request in Alloca to fix it.
  3. An administrator of the mall gets the request and sends it to the duty electrician
  4. The electrician accepts the request and changes the light bulb.
  5. The manager closes the request and rates the performance.
  1. Jewelry store manager wants to arrange inventory at night in order to not disturb the customers.
  2. The manager creates a request in Alloca and fixes the details in order to notify security service and request assistance.
  3. An administrator of the mall sends the request to the security service in order to provide lessee representer access to the shop in off hours.
  4. The security service lets the lessee represent in, at night, when the shopping center is closed.
  5. As the request is completed, the store manager closes it and rates the performance.
  1. Beauty saloon manager has noticed that one of the taps is broken.
  2. The manager creates a request in Alloca to fix it.
  3. An administrator of the shopping center gets the request, specifies the details in comments and forwards it to a duty plumber.
  4. A plumber gets the request and fixes the tap in one of the wash basins.
  5. The manager closes the request and rates the performance of a plumber.
  1. Store manager is dissatisfied by the condition of bathroom stalls on one of the floors.
  2. The manager creates a request in Alloca to check, clean and replenish the facilities.
  3. An administrator of the shopping mall gets the request and forwards it to a cleaning manager.
  4. Cleaning managers perform the request and mark it as “completed”.
  5. Manager closes the request and rates the performance.
  1. A shop assistant in one of the shops in a mall wants to order a diagnostics of the ventilation system due to odor.
  2. They create a request in Alloca to check it out and to fix it.
  3. An administrator of the shopping center gets the request and forwards it to a duty specialist.
  4. The specialist receives the request and performs the diagnostics and repair.
  5. The shop assistant closes the request and rates the performance

Profound impact from implementation of the system

+ 1 %
Objectives achieving rate
+ 1 %
Recourse efficiency
+ 1 %
Employees hours without deadtime
+ 1 %
Extra upselling profit

What our clients say

Inna Primkha
Inna PrimkhaAdministrator of the Skypark shopping center
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"With the help of Alloca we’ve organized the application, processing and tracking of shopping mall tenants’ requests in one system. Thanks to the system, we also got the opportunity to evaluate the work of the cleaning contractor, which simplified the process of managing and accepting the result of their work."
Olga Yushchenko
Olga YushchenkoChief Administrator of the Horizon Park business center
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"After implementation of Alloca, we managed to simplify the work of the accounting and administrative departments with paid services for tenants. Now our financiers automatically receive not only information about the services performed, but also details, such as the amount of materials spent."
Olesya Shmorgun
Olesya ShmorgunDirector of the Horizon Park business center
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"With the help of Alloca, we managed to minimize personal communication between BC employees and tenants in the process of solving their problems. We have brought all communication into one system and have minimized phone calls and emails."
Vladimir Kucherenko
Vladimir KucherenkoChief Engineer, Horizon Park business center
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"The usage of Alloca helped us to optimize the work with executors of requests from tenants, to organize the internal work of engineers and to simplify the work with administrators. Alloca helps to analyze the work of employees by time, which is important for our planning."
Natalia Ivanova
Natalia IvanovaProject Manager, Dragon Capital Property Management
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"Our partnership with Alloca began in 2019 with two completely different office and retail properties. We wanted to analyze the performance of Alloca both in shopping malls and in business centers. As a result, now we are connecting the second dozen objects, including warehouse complexes. Alloca helps us to automate administrative processes and to remove the human factor in accounting for the effectiveness of the management team. With the help of analytics, I can quickly find out what is happening at all connected objects and see trends in work done by the administration and executives."
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FAQ

Software setup takes one day. Time may change depending on the tasks. For instance, if Alloca Sensors installation is needed in an office, warehouse, mall or factory. 

We start with a short phone call or message according to the chosen way of communication. Please leave your contacts here. Since the first talk we suggest the launch plan for your enterprise. In 95% of cases you only need to fill in a questionary and provide a list of employees in order to prepare system accounts.

Yes, we provide the possibility to use all Alloca products via API.

Alloca ecosystem products are instinctively simple. Users start using software from the first day. If you need training or webinar, we provide free training for your employees as well as help with any issues while using. 

To start working with Alloca products you need a full name, an email and employees’ phone numbers. Provided data is needed to make system accounts

The accounts holders’ data is kept in the EU file servers. Current international regulations in the EU ensure data security and unhindered cooperation within other regions. Before the start we conclude a confidentiality agreement which protects your clients’ and vendors’ data against data transmission to third parties for commercial and personal use.

The cost depends on the enterprise size and functionality requirement of Alloca software system. Please contact us with this form for more information. 

Yes, you can use Alloca software for free within the first month. This period is enough for training and effectiveness assessment of the system for your company. 

Alloca software works with any device: PC, tablet and phone. You and your colleagues can use Telegram and Viber Alloca bots. Bots sync with Alloca cloud services and provide wide functionality. 

There is a detailed report on requests. You can review analytics on requests, lessee, providers, assessment of achieving the objectives etc. Reports are generated in real-time. You will be able to review historical data on operations. The quantity of requests created throughout progress are unlimited and free of charge in case of exceeding the limits. 

Yes, if the request is not done, a provider and a customer will get notifications. 

4 hours 30 minutes

Time required to launch Alloca in your company

rocket

Have a question?

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